Most items are dispatched from us within 1 business day of receiving your order, Saturday to Thursday (except public holidays).
Please expect delays over public holidays, extreme weather conditions and property access for delivery.
Once you order has been shipped you will be emailed a tracking number. For shipment updates please use the tracking link provided.
All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
- Shipping within the United Arab Emirates is FREE.
- Shipping outside the United Arab Emirates within the Middle East is AED50.
- Shipping to the rest of the World is AED150.
Within the UAE you can expect to receive your order within 2 working days.
If your order is urgent please WhatsApp us on +971 55 9891617 and we will do our best to arrange for expedited shipping. This may incur extra charges, which we will inform you of before processing your order.
International shipments are shipped via International courier. Estimated delivery after pick up is 5-7 working days, depending on your countries internal postal service.
Canella Hostal is not liable or responsible for any import taxes or customs due on your order. Rejected packages will not be re-accepted by Canella Hostal or refunded. Please check with your local government before ordering on what taxes or fees you might be liable for.