Returns & Refunds

We are absolutely positive that you will be completely in LOVE with your purchased products, however, Canella Hostal accepts the return of items purchased through its website.

Returns on our full priced products will only be accepted if the product is in its original packaging, unopened, unused and returned via courier within 15 days of your delivery. Sale items are non-refundable.

Canella Hostal reserves the right to limit or refuse the acceptance of return of products that show signs of use of wear.

 

Refund policy

If you are not happy with the item you have purchased we will refund you for your item. Just deliver it back to us in the same state and same packaging as we sent it to you.

 

Processing Fee

For domestic orders, all returns will have a AED25 processing fee deducted from the refund amount to cover the cost of shipping. For international orders, the cost of shipping will be deducted from your refund amount.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Sale Items

Sale items are non-refundable

 

Shipping charges

The shipping charges on your first initial order are not refundable. Items for return must be shipped back to Canella Hostal in Dubai, UAE at the customers expense. We recommend using tracked shipping methods as Canella Hostal is not responsible for lost items.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email to: customerservice@canellahostal.com

Returns & Refunds - Canella Hostal Online Boutique