Where can I find Sizes & Fit advice?
Select the item of your choice and click on the Size Guide tab.
How do I contact you?
You can email us at firstname.lastname@example.org
How safe is my personal information when I signup on your site?Canella Hostal respects the privacy rights of its online customers and recognizes the importance of protecting the information collected. Your personal information are kept confidential.
I have forgotten my password, what should I do?
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Where do you deliver to?
We deliver to:
How long does it take for my order to be delivered?
– UAE Delivery time: 2 working days
– Other GCC Countries: 2 to 7 working days
Which company do you ship with?
We are shipping through our GCC partner FETCHR.
How much is my shipping cost?
Canella Hostal offers absolutely free shipping to all of our GCC customers
Are Duties & Taxes included in the price of my order?
Which currency do I shop in?
You’re proudly shopping in UAE Dirhams
My order didn’t go through what do I do?
Contact us soon as possible on email@example.com.
Please use your order number as a reference.
How do I track my order ?
You can visit this link to track it: http://track.fetchr.us
How do I pay for my order?
Our current method of payment is cash on delivery or by cash & credit card at Pôlette Concept Store Citywalk Dubai >location
How do I cancel my order?
As your purchase will be prepared quickly for dispatch, please contact firstname.lastname@example.org as soon as possible to cancel or make any changes to an order.
If I want to exchange my items what do I do?
Check our Exchange & Returns policies and process here
If the items I have received is faulty what do I do?
Check Faulty items here
What is the process to return my order to you?
Check Return process here
Why was my return rejected?
We can only accept returns when in new and unused condition, which means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to you.