FAQs

Here are the answers to all your questions !

Where can I find Sizes & Fit advice?
Select the item of your choice and click on the Size Guide tab.

 

How do I contact you?
You can email us at info@canellahostal.com

 

How safe is my personal information when I signup on your site?Canella Hostal respects the privacy rights of its online customers and recognizes the importance of protecting the information collected. Your personal information are kept confidential.

Check our privacy policy here

 

I have forgotten my password, what should I do?
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

 

Where do you deliver to?
We deliver to:
> UAE
> Bahrain
> Oman
> Kuwait
> Saudi Arabia

 

How long does it take for my order to be delivered?
– UAE Delivery time: 2 working days
– Other GCC Countries: 2 to 7 working days

 

Which company do you ship with?
We are shipping through our GCC partner FETCHR.

 

How much is my shipping cost?
Canella Hostal offers absolutely free shipping to all of our GCC customers

 

Are Duties & Taxes included in the price of my order?
Yes

 

Which currency do I shop in?
You’re proudly shopping in UAE Dirhams

 

My order didn’t go through what do I do?
Contact us soon as possible on customerservice@canellahostal.com.

Please use your order number as a reference.

 

How do I track my order ?
You can visit this link to track it: http://track.fetchr.us

 

How do I pay for my order?
Our current method of payment is cash on delivery or by cash & credit card at Pôlette Concept Store Citywalk Dubai >location

 

How do I cancel my order?
As your purchase will be prepared quickly for dispatch, please contact customerservice@canellahostal.com as soon as possible to cancel or make any changes to an order.

 

If I want to exchange my items what do I do?
Check our Exchange & Returns policies and process here

 

If the items I have received is faulty what do I do?
Check Faulty items here

 

What is the process to return my order to you?
Check Return process here

 

Why was my return rejected?
We can only accept returns when in new and unused condition, which means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to you.

Canella Hostal Online Boutique | FAQs